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Outlook Web Access (OWA) Login To show the From Field click the three dots next to Discard and select Show From  When you click on From other email addresses will be listed that you can send from. You can also click on Other email addresses… to enter the ...

How to fix Citrix Workspace if an app window displays the application in half of it and a black screen in the other half or if the mouse isn't clicking where the cursor is. 1. Right click on the Citrix Workspace icon in the system tray      2. Click on...

Here is the link for how to make Zoom meetings and organize them in our Outlook Environment:  ZoomInstructions - Copy.docxZoomInstructions - Copy.docx (sharepoint.com)

When we edit certain things on the site, certain cache needs refreshed. If your page looks like this: Here is how to fix it. On the dashboard, go to Divi and Theme Options  Then Builder>Advanced  Enable CSS File Generation and click the Clear But...

The finance team uses this scanner to deposit checks online in their internet browser. However, it requires a bit of undocumented setup to get the scanner to communicate with their deposit site. You will need the scanner drivers AND a complimentary piece of se...

To add an event to the featured events: Before we start: Find or Create an event you want featured. The calendar is fed from the campus Gracelink Public calendar. Think if it would be best for it to be on that calendar as well, and then let the website syn...

How to update Zoom Desktop for Windows 10 and MacOS  Open the Zoom Desktop application.  Click on the profile icon on the top right corner of the page.  Click Check for Updates.  If a new version is available, Zoom will automatically begin to down...

How to update Mac-OS, Safari, Messages, Mail, Music, Photos, FaceTime, and Calendar.  Click the apple menu icon on the top left corner of the screen.  Click on system preferences.  In the new window, click on Software Update.  If an ...

How to update Google Chrome on Windows 10 and MacOS  Open the Google Chrome web browser if you have not done so already.  Click on the more button (three vertical dots on the top right corner of the web page).  Hover over the help option.  Cli...

How to update Microsoft Office on Windows 10  Open any Microsoft Office document (Word, Excel, etc).  Make sure any important documents are saved before proceeding. Click on File at the top left corner of the document.  Click on Account.  C...

How to update Microsoft Office on MacOS  Open the applications store.  Click on Updates.  If an update is available for Microsoft office apps, either click the update button next to each of the apps that you want to update or click update al...

How to update Microsoft Edge on Windows 10 and MacOS  Open the Microsoft Edge browser if you have not done so already.  Click on the menu button (three horizontal dots on the top right corner of your browser page).  Hover your mouse over the Help a...

How to update Acrobat Reader DC on Windows 10 and MacOS  Open Adobe Acrobat Reader DC if you have not done so already.  Click on the help option on the top left corner.  Click Check for Updates.  If an update is available, it will automatically be...

HelpDesk Definitions We setup a HelpDesk to help the Bath Creative Arts Tech Director receive and track support tickets for the AVL (Audio, Video, Lighting) side of things.  Please reach out to the Bath AVL Helpdesk for issues that would be related to any of ...

Ever since we converted our Campus Staff groups (i.e. Bath, Medina East ) into Office365 groups, some people have had issues with personal calendars being cluttered with calendar appointments from the respective campus staff group, including PTO / OOO events. ...

Our leasing flow Most of our leased computer equipment are leased for 3 years. Currently, our Dell laptops are the exception at 4 years.  When your lease is up When they come due, Grace IT will send a notice to you letting you know that the lease on your la...