# Telzio

[![image-1677011496157.png](https://kb.gracechurches.org/uploads/images/gallery/2023-02/scaled-1680-/image-1677011496157.png)](https://telzio.com/dashboard)

Telzio is used at Grace for Phone desk calls, messaging, and faxing. You can get ahold of other people directly by calling them at their extension number (a four digit number), referenced in the Telzio Company Directory. The Office number for each campus is a Telzio registered Number and can be monitored from the Telzio Dashboard. You can either use Telzio in the browser at [Dashboard - Telzio](https://telzio.com/dashboard), using a desk phone assigned to you, or you can download the app onto your phone from:

- [Telzio on the App Store (apple.com)](https://apps.apple.com/us/app/telzio/id954687677)
- [Telzio - Apps on Google Play](https://play.google.com/store/apps/details?id=com.telzio.app.android&gl=US)

If you are a New Hire, one of the first emails you should have received is this welcome email from Telzio. The link provided in this email will let you initialize your Telzio account and let you create your Telzio password. An extension is assigned already for you. The email will be sent from <no-reply@telzio.com>. If you can't find it, Grace IT can resend the Welcome email to you. This is what the welcome email will generally look like below:

<details id="bkmrk-sample-telzio-welcom"><summary>Sample Telzio Welcome Email</summary>

**<span style="color: black;">From:<span style="mso-tab-count: 1;">�������������������������������������������� </span></span>**<span style="color: black;">Telzio &lt;no-reply@telzio.com&gt;</span>

**<span style="color: black;">Sent:<span style="mso-tab-count: 1;">���������������������������������������������� </span></span>**<span style="color: black;">Tuesday, February 21, 2023 3:11 PM</span>

**<span style="color: black;">To:<span style="mso-tab-count: 1;">������������������������������������������������� </span></span>**<span style="color: black;">John Doe</span>

**<span style="color: black;">Subject:<span style="mso-tab-count: 1;">���������������������������������������� </span></span>**<span style="color: black;">\[EXT\] Telzio User Registration</span>

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</td><td style="width: 100.0%; background: #EAEAEA; padding: 5.25pt 3.75pt 5.25pt 11.25pt;" width="100%"><span style="font-size: 9.0pt; font-family: 'Segoe UI',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #212121;">You don't often get email from <no-reply@telzio.com>. [Learn why this is important](https://aka.ms/LearnAboutSenderIdentification)</span>

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</div></div></div></div>**<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">External Sender</span>**<span style="mso-fareast-font-family: 'Times New Roman'; color: black; mso-color-alt: windowtext;"> </span>

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<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100.0%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;" width="100%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="background: white; padding: 0in 0in 0in 0in;"><table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100.0%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;" width="100%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="padding: 37.5pt 37.5pt 37.5pt 37.5pt; min-width: auto !important;"><table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100.0%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;" width="100%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="padding: 0in 0in 18.75pt 0in;">**<span style="font-size: 18.0pt; font-family: 'Lato',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #063b79;">Your New Telzio User </span>**

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<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100.0%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;" width="100%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="padding: 0in 0in 30.0pt 0in; min-width: auto !important;"><span style="font-size: 12.0pt; font-family: 'Lato',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #063b79;">Hi John,  
Grace Church has added you as a user for Telzio. </span>

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<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100.0%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;" width="100%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="padding: 0in 0in 0in 0in; min-width: auto !important;">**<span style="font-size: 12.0pt; font-family: 'Lato',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: Calibri; color: #063b79;">How to Manage Your Account</span><span style="font-size: 12.0pt; font-family: 'Lato',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #063b79;"> </span>**

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<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100.0%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;" width="100%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="padding: 0in 0in 30.0pt 0in; min-width: auto !important;"><span style="font-size: 12.0pt; font-family: 'Lato',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #063b79;">Log in at [telzio.com/login](https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Furl8171.telzio.com%2Fls%2Fclick%3Fupn%3DXK8eExFS5w1YgbjjVpWflVO6-2FVuGzphm498mi0kfYJg-3DYP22_q77h3uTgiV9-2F9A4RjHmM9UKYxQl-2FMsOvn0kmCsIuTZAOOw6X5Yr50080JrN3IXWbEHqNnAFx-2Bdw7OYrGaGtBz9WmqtiFIEdMD9sKybi2teDHOQH06LWzg6NA9XsyctFMmtEhcb0xrZk2taTbWsJV0moWX3HhHWj577BP2hlkn8nxkjeyf88ObDLOa0uZHcKKqatb-2FHVqolBeFd5lc8qXYw-3D-3D&data=05%7C01%7Cjdoe%40graceohio.org%7Cd31554abb506456bbaa508db1447c95c%7Cf80469b65a81464fa6f14ad8e4ac448a%7C0%7C0%7C638126070772674995%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=2HkwT9P16GQHbOWwc%2FCCs2Kqq1HnzA5iWc4zP%2Fz9I9E%3D&reserved=0) to get started. You can edit your preferences such as hold music, avatar, email, and password, and manage your call history, voicemail, text messages, and call recordings through the website. </span>

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<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100.0%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;" width="100%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="padding: 0in 0in 30.0pt 0in; min-width: auto !important;"><span style="font-size: 12.0pt; font-family: 'Lato',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #063b79;">You can [make and receive calls](https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Furl8171.telzio.com%2Fls%2Fclick%3Fupn%3D1XdMxy6xbIZZUqK9Wmrk5fBVc1wHAei-2FtG1YDu9mcwF3pmAOfblqo-2FaXY6c9JNZ3PZ2Y_q77h3uTgiV9-2F9A4RjHmM9UKYxQl-2FMsOvn0kmCsIuTZAOOw6X5Yr50080JrN3IXWbgUe9tf5h97gRO31vBuC7s4ReFQ-2Fp3kyEpJ3dVzkCCV0I1qHSnKJNmaReyfRyo6DQIgMNZ7qJIpJXZ4rdAJqGhcDtFcYVqizhMViOrd4CUsCXciw5d-2FUEZKdC6Aii-2BptrpNWIeWy45LC0bkSj8nNoWg-3D-3D&data=05%7C01%7Cjdoe%40graceohio.org%7Cd31554abb506456bbaa508db1447c95c%7Cf80469b65a81464fa6f14ad8e4ac448a%7C0%7C0%7C638126070772674995%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=j5veo1i5knJqq%2FKb3N8q5WJMtuptD%2Fwc9a%2FDE6eC51I%3D&reserved=0) and texts with Telzio's mobile app, directly from your online dashboard or with an IP phone. </span>

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<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100.0%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;" width="100%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="padding: 0in 0in 0in 0in; min-width: auto !important;">**<span style="font-size: 12.0pt; font-family: 'Lato',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: Calibri; color: #063b79;">Download the Mobile App</span><span style="font-size: 12.0pt; font-family: 'Lato',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #063b79;"> </span>**

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<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100.0%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;" width="100%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="padding: 0in 0in 30.0pt 0in; min-width: auto !important;"><span style="font-size: 12.0pt; font-family: 'Lato',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #063b79;">Log into Telzio's mobile app to make and receive calls and text messages. Dial \*98 from the app to record a voicemail greeting and listen to messages. [Get the mobile app.](https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Furl8171.telzio.com%2Fls%2Fclick%3Fupn%3D1XdMxy6xbIZZUqK9Wmrk5Y2VhYAjpThkqPwQpE-2Fb6jU-3DNgU4_q77h3uTgiV9-2F9A4RjHmM9UKYxQl-2FMsOvn0kmCsIuTZAOOw6X5Yr50080JrN3IXWbj9KGEFuslFeKFOwbHHh9BU58diGRejjAqD7WP4fji4xeGRz8fEsrNrAooiOSN9GNIRU5uLxUv8-2Bs8-2FYTRudd36GTgsDi8YO-2Bmy63mqezQDkfu7GVO3CCP7lXyOVJd5zhqOisKUFRblOneOvrH2uDyg-3D-3D&data=05%7C01%7Cjdoe%40graceohio.org%7Cd31554abb506456bbaa508db1447c95c%7Cf80469b65a81464fa6f14ad8e4ac448a%7C0%7C0%7C638126070772831215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=zrwulJZKBKWzUy8yW7vVfhs7MKNCJ%2F6R0LxuwRoSoUI%3D&reserved=0) </span>

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<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100.0%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;" width="100%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="padding: 0in 0in 0in 0in; min-width: auto !important;">**<span style="font-size: 12.0pt; font-family: 'Lato',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: Calibri; color: #063b79;">Get an IP Phone</span><span style="font-size: 12.0pt; font-family: 'Lato',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #063b79;"> </span>**

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<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100.0%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;" width="100%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="padding: 0in 0in 30.0pt 0in; min-width: auto !important;"><span style="font-size: 12.0pt; font-family: 'Lato',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #063b79;">Log into an IP phone to make and receive calls. Most IP phones also support text messaging. Browse [our shop](https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Furl8171.telzio.com%2Fls%2Fclick%3Fupn%3D1XdMxy6xbIZZUqK9Wmrk5S6k2q59hWLe0eK7iThmsRc-3DyMkW_q77h3uTgiV9-2F9A4RjHmM9UKYxQl-2FMsOvn0kmCsIuTZAOOw6X5Yr50080JrN3IXWbEtHjy1THX23iVYGnl9UYumjFKU7xbSZvNRH-2FsaZO1theV-2FrkEhbAZhEec6yrfnckdCamuM2ayfnIX3j7deW3RMJqCBwN-2F8Drxt25nAdFaQ2B-2B-2BFXNbHltg70eLrywqTVMoptOpp0egsa41XOjJ9RjA-3D-3D&data=05%7C01%7Cjdoe%40graceohio.org%7Cd31554abb506456bbaa508db1447c95c%7Cf80469b65a81464fa6f14ad8e4ac448a%7C0%7C0%7C638126070772831215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BjM5v4q5bHhDxlu1K1wjKjLz1hKlSORizyA%2BGVEb4Q0%3D&reserved=0) for desk, cordless, and conference phones. </span>

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<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100.0%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;" width="100%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="padding: 0in 0in 0in 0in; min-width: auto !important;">**<span style="font-size: 12.0pt; font-family: 'Lato',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: Calibri; color: #063b79;">How to Find Help</span><span style="font-size: 12.0pt; font-family: 'Lato',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #063b79;"> </span>**

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<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100.0%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;" width="100%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="padding: 0in 0in 30.0pt 0in; min-width: auto !important;"><span style="font-size: 12.0pt; font-family: 'Lato',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #063b79;">Search our [support pages](https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Furl8171.telzio.com%2Fls%2Fclick%3Fupn%3D1XdMxy6xbIZZUqK9Wmrk5fBVc1wHAei-2FtG1YDu9mcwGoz-2B7R3dt6X4EF4GrMJUsL_790_q77h3uTgiV9-2F9A4RjHmM9UKYxQl-2FMsOvn0kmCsIuTZAOOw6X5Yr50080JrN3IXWbtionwP7AGC-2BONgY36vjCVusOBsTrgfeeFsWCuPMvRbSHoIyNgYt8ieEjUiGUWvsMRkD83ipXBfvlfJrHt5RxiDSkY-2BiQRbhjaL-2BxJ1eoO4bR178n62TCqizAMIvM4osqpmHH-2B7M5xHprZqG1WyoTaA-3D-3D&data=05%7C01%7Cjdoe%40graceohio.org%7Cd31554abb506456bbaa508db1447c95c%7Cf80469b65a81464fa6f14ad8e4ac448a%7C0%7C0%7C638126070772831215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=cu%2Br4Ni8mTO2y7JDOwIjuTGLAyBfqQqVfPcHKy2WN0o%3D&reserved=0) for answers and setup guides, or [contact us](https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Furl8171.telzio.com%2Fls%2Fclick%3Fupn%3D1XdMxy6xbIZZUqK9Wmrk5YrcJj5iO5PQ3V3Iqjyf2uNibnN9QoG318XMPcWPgiFQod2L_q77h3uTgiV9-2F9A4RjHmM9UKYxQl-2FMsOvn0kmCsIuTZAOOw6X5Yr50080JrN3IXWbGa3hgxOw3EHY6HPp0OV47YFRtZySsNENPTk1cuv5X3OPubJVsJl1Bzvb5FHo0mNuC0-2FC3I1I4QtTaqmuFnBn7O9yuzxBHX9wexLOcB9y1mn0FrinBvSqWZaJNqg8TMOh-2FSjWH-2B-2B1pm-2Fu18kDHYDZBw-3D-3D&data=05%7C01%7Cjdoe%40graceohio.org%7Cd31554abb506456bbaa508db1447c95c%7Cf80469b65a81464fa6f14ad8e4ac448a%7C0%7C0%7C638126070772831215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2FHC%2FjZojECObWLBzu7eIgE6OsKeYYUaOY9U8wGzFdHo%3D&reserved=0). </span>

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<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100.0%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;" width="100%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="padding: 0in 0in 0in 0in; min-width: auto !important;"><span style="font-size: 11.5pt; font-family: 'Lato',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #89949f;">Sincerely, Telzio </span>

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<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100.0%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;" width="100%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="padding: 0in 0in 0in 0in;"><table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100.0%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;" width="100%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="padding: 18.75pt 0in 0in 0in;"><div align="center"><table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="width: 37.5pt; padding: 0in 0in 0in 0in;" width="50"><span style="font-size: 1.0pt; mso-fareast-font-family: 'Times New Roman';">[![](https://cdn.telzio.com/img/email/facebook.png)](https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Furl8171.telzio.com%2Fls%2Fclick%3Fupn%3D1XdMxy6xbIZZUqK9Wmrk5cFQHk1KCtUImwUwK2Y4q3KCo-2Bby15X4-2F5cOPE1BIkrz43kK_q77h3uTgiV9-2F9A4RjHmM9UKYxQl-2FMsOvn0kmCsIuTZAOOw6X5Yr50080JrN3IXWbOuLozwlonBhNB8kRHAQIDBBWwrOr5xyx4CEVlkJx-2BkPjeVuYyck1OcxRu38MZPp56F6LxRcAWvnsSwaIM-2F458FcMPtH-2BxU0cg2aOqCTNaQonxoXqTAMAFiy4tLjOiotkKnO5Up8t-2F9NZA9Vk007oeQ-3D-3D&data=05%7C01%7Cjdoe%40graceohio.org%7Cd31554abb506456bbaa508db1447c95c%7Cf80469b65a81464fa6f14ad8e4ac448a%7C0%7C0%7C638126070772831215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=WJlp%2BwUz9oDVoL0KcUUdlBzNh2t9FqvX0j5LS5%2FoBIQ%3D&reserved=0)</span>

</td><td style="width: 37.5pt; padding: 0in 0in 0in 0in;" width="50"><span style="font-size: 1.0pt; mso-fareast-font-family: 'Times New Roman';">[![](https://cdn.telzio.com/img/email/twitter.png)](https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Furl8171.telzio.com%2Fls%2Fclick%3Fupn%3D1XdMxy6xbIZZUqK9Wmrk5Uy5L28B-2F-2BzNzCC7h6qVP1DKnHjHSCusAhWrgeUDZ8OUqFKq_q77h3uTgiV9-2F9A4RjHmM9UKYxQl-2FMsOvn0kmCsIuTZAOOw6X5Yr50080JrN3IXWbfHVumgSz9pkA1r5gJ23E4hhadYyqUj9pG-2BsdC1w2JXIcY3u0TPyjQGY5yMLR9AX-2BpykC0F6J8wZg3z638jChhk1ekQtGqBB-2FB6oL8kekinUa-2F8OVHScsxQnv4Vdc5Brv1tE49nprFP63pLE0w7d9XA-3D-3D&data=05%7C01%7Cjdoe%40graceohio.org%7Cd31554abb506456bbaa508db1447c95c%7Cf80469b65a81464fa6f14ad8e4ac448a%7C0%7C0%7C638126070772831215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=w0gBrezZlQdxYX6F5ei98sbZH6oQTwaGO9lrHPEA4Ts%3D&reserved=0)</span>

</td><td style="width: 24.0pt; padding: 0in 0in 0in 0in;" width="32"><span style="font-size: 1.0pt; mso-fareast-font-family: 'Times New Roman';">[![](https://cdn.telzio.com/img/email/instagram.png)](https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Furl8171.telzio.com%2Fls%2Fclick%3Fupn%3D1XdMxy6xbIZZUqK9Wmrk5Xn2X92Y81lPPR6zjq5HllYSdOMQhnlp4GIA5ilO8P5n_vqP_q77h3uTgiV9-2F9A4RjHmM9UKYxQl-2FMsOvn0kmCsIuTZAOOw6X5Yr50080JrN3IXWbWbR9mF9Q1rJ4kqF-2FrtljkMwVyWVO6MNYilMobEHKrFizxD15DPFCEoPb9xkdYw2aqULn1fdO6hlLNy0fIEVnVoQoDiipVXIR0NthsgCk9FI2HroPTdaBIqIa1Ya5R4Z9tFV04lmUh1GltExW6SyJYw-3D-3D&data=05%7C01%7Cjdoe%40graceohio.org%7Cd31554abb506456bbaa508db1447c95c%7Cf80469b65a81464fa6f14ad8e4ac448a%7C0%7C0%7C638126070772831215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=NE286Eo%2F7jpuJGDA2SkP3uOISVYImLLqqX2kP5qnODM%3D&reserved=0)</span>

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<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100.0%; mso-cellspacing: 0in; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 0in 0in 0in;" width="100%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td style="padding: 0in 0in 60.0pt 0in; min-width: auto !important;"><span style="font-size: 7.5pt; font-family: 'Lato',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #89949f;">� 2013-2023 Telzio Inc. All rights reserved </span>

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</div></div></div></div><span style="mso-fareast-font-family: 'Times New Roman';">![](http://url8171.telzio.com/wf/open?upn=UPI1A-2FwoaOAauKyqai7-2Fkx0iWZSEO-2FM-2F4RomPZqsAY0xuW-2B8n5DWzFB050vlLH3-2B-2BtIYRWo-2FV-2FLVFvzeCFyS19np5vIbQstSUexl9chDuw8L5C5yj949gjrmiCfi-2FHKHuJ46mtki4kTw4fvALPpeVLsFkvTkuSzSrBi8ZQmInSWqZdjIYe3b9Q1xX7sfbokgwOLuwGeHKp-2BZT3TswThY3AmG62OTLDhQ8ri-2B4WGU3Vs-3D)</span>

</details><p class="callout info">For information regarding Office operations with Telzio, please refer to documentation under your Campus's SharePoint site, typically under a "Front Desk" or "Phone Toolbox" folder.</p>

#### **Troubleshooting Smartphone App**

If you suddenly have issues with sending or receiving calls through the Telzio app, you may need to reinstall the app. Sometimes this may be due to the app not being automatically updated per your phone app settings. Usually, uninstalling and reinstalling the app will fix the issue for you, and then it would be worth double checking that automatic updates for the Telzio app is enabled.

***Do a clean reinstall of the Telzio app from App Library and Home Screen:***

- Touch and hold the app in App Library,
- tap Delete App,
- then tap Delete (choose the option to remove <span style="text-decoration: underline;">all Telzio Data</span>,if there is one, to completely remove all Telzio App files from your phone)
- Now reinstall and sign back into the Telzio app with your account. Try making calls again!