# Citrix Workspace only showing on half of screen or mouse clicks are misaligned

How to fix Citrix Workspace if an app window displays the application in half of it and a black screen in the other half or if the mouse isn't clicking where the cursor is.

1\. Right click on the Citrix Workspace icon in the system tray

<div id="bkmrk-"></div><div id="bkmrk-%C2%A0-%C2%A0%C2%A0"> ![](https://kb.wisc.edu/images/group28/105614/rightclickworkspace.png)</div><div id="bkmrk--0"></div><div id="bkmrk-2.-click-on-%22advance">2. Click on "Advanced Preferences"</div><div id="bkmrk--1"></div><div id="bkmrk-%C2%A0-%C2%A0-%C2%A0"> ![](https://kb.wisc.edu/images/group28/105614/AdvancedPreferences.png)</div><div id="bkmrk--2"></div><div id="bkmrk-3.-when-the-advanced">3. When the Advanced Preferences window pops up, click "High DPI"</div><div id="bkmrk--3"></div><div id="bkmrk-%C2%A0-%C2%A0%C2%A0-0"> ![](https://kb.wisc.edu/images/group28/105614/SelectHighDPI.png)</div><div id="bkmrk--4"></div><div id="bkmrk-4.-select-%22no%2C-use-t">4. Select "No, Use the Native Resolution" and click Save.</div><div id="bkmrk--5"></div><div id="bkmrk-%C2%A0-%C2%A0%C2%A0-1"> ![](https://kb.wisc.edu/images/group28/105614/UseNativeResolution.png)</div><div id="bkmrk--6"></div><div id="bkmrk-5.-close-the-advance">5. Close the Advanced Preferences window</div><div id="bkmrk--7"></div><div id="bkmrk-6.%C2%A0-right-click-on-t">6. Right click on the Workspace icon in the system tray again, then click exit.</div><div id="bkmrk--8"></div><div id="bkmrk-%C2%A0-%C2%A0-%C2%A0-0"> ![](https://kb.wisc.edu/images/group28/105614/Exit.png)</div><div id="bkmrk--9"></div><div id="bkmrk-7.-re-launch-citrix-">7. Re-launch Citrix Workspace</div><div id="bkmrk--10"></div><div id="bkmrk--11"></div><div id="bkmrk-if-you-continue-to-e">If you continue to encounter this issue, please see Citrix's documentation here: [https://support.citrix.com/article/CTX224400](https://support.citrix.com/article/CTX224400)</div>