Printing / Copier


Copier-Printer Service and Support Information - All Campuses


Supplies and Service

Supplies - All Campuses                    800-443-4583    https://lakebusinessproducts.com/order-supplies       Lake Business Products
Service - All Campuses except TCC   440-953-9758    https://lakebusinessproducts.com/request-service      Lake Business Products
Service - Town Center Campus         800-347-1955    https://customers.rjyoung.com/Gateway/Login?ReturnUrl=%2f   RJ Young

Printer Information

Campus Location Model Serial # Identifier Toner
Cartridge
Model		 Unit Location Toner Ship to IP Address
Akron East Office  Canon DX C3826i  3GA10014 A11490 GPR-53 2330 E. Market St.
Akron, OH 44312		 2330 E. Market St.
Akron, OH 44312		 10.11.10.40
Akron East Church  Canon iR-ADV C255 /P  WKN05144 A10849 GPR-51 737 George Washington Blvd
Akron, OH 44312		 2330 E. Market St.
Akron, OH 44312		 10.7.10.40
Barberton Office  Canon DX C3826i  3GA10011 A11495 GPR-53 629 Wesleyan Ave
Barberton, OH 44203		 629 Wesleyan Ave
Barberton, OH 44203		 10.6.10.40
Bath Ghent  Canon DX C5840i  2YJ15395 A11492 GPR-61 754 Ghent Rd.
Akron, OH 44333		 211 N. Cleveland Massillon Rd.
Akron, OH 44333		 10.2.10.43
Bath Montrose  Canon DX C3826i  3GA08600 A11489 GPR-53 565 S. Cleveland Massillon Rd.
Akron, OH 44333		 211 N. Cleveland Massillon Rd.
Akron, OH 44333		 10.2.10.44
Bath Annex  Canon DX C257iF  4QS01001 A11484 GPR-58 211 N. Cleveland Massillon Rd.
Akron, OH 44333		 211 N. Cleveland Massillon Rd.
Akron, OH 44333		 10.2.10.42
Bath Office - Downstairs  Canon DX C5860i  2XK05290 A11372 GPR-61 211 N. Cleveland Massillon Rd.
Akron, OH 44333		 211 N. Cleveland Massillon Rd.
Akron, OH 44333		 10.2.10.41
Bath Office - Upstairs  Canon DX C3826i  3GA10176 A11487 GPR-53 211 N. Cleveland Massillon Rd.
Akron, OH 44333		 211 N. Cleveland Massillon Rd.
Akron, OH 44333		 10.2.10.40
County Line Office Canon DX C3530i WSB00735 A11553 GPR-53 14960 Seville Rd,
Sterling, OH 44276		 14960 Seville Rd,
Sterling, OH 44276		 10.9.10.40
Medina East Green Room  Canon DX C5860i  2XK06327 A11498 GPR-61 2325 Medina Road
Medina, OH 44256		 2325 Medina Road
Medina, OH 44256		 10.4.10.40
Norton Office  Canon DX C5860i  2XK05882 A11499 GPR-61 3970 Cleveland Massillon Rd.
Norton, OH 44203		 3970 Cleveland Massillon Rd.
Norton, OH 44203		 10.1.10.40
Norton Power Kids  Canon DX C3826i  3GA09814 A11488 GPR-53 3970 Cleveland Massillon Rd.
Norton, OH 44203		 3970 Cleveland Massillon Rd.
Norton, OH 44203		 10.1.10.42
Norton Reception  Canon DX C257iF  4QS01143 A11485 GPR-58 3970 Cleveland Massillon Rd.
Norton, OH 44203		 3970 Cleveland Massillon Rd.
Norton, OH 44203		 10.1.10.41
Town Center Office Canon iR-ADV C3530 /P WSB01406 A11555 GPR-53 3005 Ring Rd
Kennesaw, GA 30144		 3005 Ring Rd
Kennesaw, GA 30144		 10.8.10.40

Finishing Capabilities

Uniflow Cloud Printing Software

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The Canon Printers we have received from Lake Business Products (LDP) don't use local printer drivers like we have used with the Konica Minolta printers in the past. In order to use these printers on staff, you will need to use either the Uniflow SmartClient software or use Uniflow Online in the web browser. This lets you send print jobs through the new cloud queue, which will let you manage several print jobs at once—either at the printer itself or through Uniflow Online.

When going to make print jobs, you will need to make sure that the Uniflow SmartClient is running in the background on your computer. Nothing will happen if the software is not running on your computer, and you try to print something. The software is automatically deployed to all licensed staff computers. It will look something like this in your system tray or your menu bar when it is running:

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If you are using the Direct Printer option from the SmartClient, please also make sure that you are on the "Grace Staff" Network, and not the public Grace Church Network when making prints. If you were assigned a laptop, it was automatically assigned to the Staff network when it was given to you. 

Get Started

You can initialize your Uniflow account by going to https://gracechurch.us.uniflowonline.com/. You will need to do this before you can start printing or scanning. When you login you will be taken to the UniflowOnline Dashboard. Your account will be initialized with Single Sign On (SSO), or in other words it will be attached to your Office365 account (GraceOhio / BuildMomentum). If you are on Grace Church staff, click on the "Continue with Grace Church Login" button. If you are on the Momentum Staff located at the Bath Offices, click on the "Continue with Momentum Ministry Partners Login" button.
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You will receive a four digit PIN which you will need in order to access the printers for Secure Prints, or for copy and scanning functionality. You can find it anytime in the UniflowOnline Dashboard under your account identities info.

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Printing

Setup the SmartClient on your Computer

If you don't happen to have the SmartClient installed, or if it is not running correctly and you need to reinstall it, you can download Windows or macOS drivers anytime from the "Start Printing" option in the left pane. You can also get started with your print jobs right away using the drag and drop option on the Uniflow Online web interface shown in this location.

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Note: when downloading the Windows printer driver, it might ask you a few times for you to keep/run or mark the application as safe. Allow each time the prompt is brought up.

The first time you are running the Smart Client on your computer, you will need to initialize it before you can start sending print jobs to the Cloud queue or make direct print jobs. If it needs initialized, it may pop up as a separate window whenever you start your computer and look like this:

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When you click on either the corresponding Grace Church (Staff) or Momentum Ministry Partners (Staff) option, it will open your default browser to authenticate your client. It does this with your Office 365 account that is currently signed into your browser. If you are not signed into the browser with your Office 365 account it will prompt you to do so. Otherwise, the initialization process goes very quickly, and will look like this when done (1. The Browser window, 2. The SmartClient prompt):

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IMPORTANT: DON'T SKIP THIS STEP!!! Make sure to click on "Start" in the "Set Up uniFLOW Online window after the setup is complete! Otherwise, the SmartClient won't run in the background automatically, and you won't be able to send print jobs!

Once you click Start in the Uniflow window, the Client will automatically run in the background, and you will now be able to setup print jobs from your computer!

Two Printing Options

With the cloud printing capabilities we have now with the Canon printers, you can either print from your computer (using the Uniflow SmartClient software) or from the web (using the Uniflow Online Site).

Uniflow SmartClient

You can print to the SmartClient from you word processing program of choice (Adobe, Excel, Word, PowerPoint, Chrome, etc). If you are going to be printing to a Canon Production Printer, use the Secure Printing Input option from the list of Printers. 

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If you have been on staff when we still had the old Konica Minolta printers, we removed the local print drivers for the old printers through group policy. If for some reason you still have these in your list of printers (like below), please do not use these printer options as they will not work properly and aren't recorded for print auditing purposes. The Secure Printing Input printer option shown below is the only one that will let you print to any Grace Church Canon production printer.

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After clicking Print from your Word Processing Application, a Uniflow Window will momentarily pop up to give you a few options. You can either select the Secure Print option, which lets you send your print job to the Uniflow Cloud Queue. Using this option, to receive your print you can walk up to any Canon printer and sign in using your associated Uniflow PIN code and test your print jobs and make any necessary adjustments from there. This is the recommended option if you need to print discretely or print any sensitive documents, or if you need to print at a campus that you aren't assigned to. Or, you can select any of the direct print options for the printers available for your campus. This will send the print job directly to the printer you choose and the selected printer will execute the job immediately. (See the below picture to see what the Uniflow Window will look like. It also shows the Direct Print options available to the Bath Campus)

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Make sure that you are on the Grace Staff network when doing Direct Print options. Otherwise, the SmartClient will be unable to communicate with the printers.

Printer Settings

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The Secure Printing Input driver printer properties/settings window comes as a simple interface with all the features that you can use with nearly all the printers. Most of these settings are self-explanatory, but it will help to point out a couple of settings that are not. 

Reopen / Update the Client

Sometimes the client may fail to load. IF the client isn't running in the background, you will notice you won't be able to choose a direct print option nor the Secure Print option from the Smart Client. Usually, a quick fix can be done by searching and launching the application from Windows Search or macOS Launchpad.

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Another troubleshooting step you can take if you are still having printing issues even though the SmartClient is running is to update or reauthenticate your SmartClient. In the system tray or on the task bar right click the Uniflow SmartClient. In the submenu that appears, click on About.

image-1675090093623.png  (Make sure this application icon shows up, it lets you know the smartclient is running and is ready to process your print jobs for you).

In the window that appears, if there is an option to update, click the update button. You can also click on Re-register to further diagnose. Then click OK.

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If you are still having issues loading up the Secure Print prompt, you can try to uninstall and reinstall the program using the SmartClient driver available for download from the Uniflow Dashboard mentioned earlier. You can also reach out to the IT Helpdesk: Requesting IT Help Gra... | Grace Church KB (gracechurches.org)

Note: Currently, the macOS Smartclient does require a more High level uninstallation method. If you need to reinstall the client on a Mac, please reach out to Grace IT to help you with this. This isn't an issue with Windows PC's.

Uniflow Online - Web Browser

This online dashboard will let you find and access anything printing or scanning. You can access it at  https://gracechurch.us.uniflowonline.com/, and the signin will be your GraceOhio.org credentials (or buildmomentum.org if you are MMP). The Dashboard view by default gives you a few widgets related to your account. There are additional widgets to choose from if you want to add them to your dashboard. Click the toggle box below to see what these widgets are.

Uniflow Dashboard Interface


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To do printing online, Go to Start Printing in the Uniflow Dashboard. There is an option for you to drag and drop any word processing files you want. Uniflow will then send that file as a print job to your Cloud Queue, as if you selected the Secure Print option from the Uniflow Smartclient. To configure your print settings, you can then do this at the printer for the print job after logging in with your Uniflow PIN. 

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uniFLOW Online supports the following file types as email attachments for Email print:

Supported File Types | Online

The parameter Support non-PDF file formats under Print/Scan > Email print needs to be enabled to support file types other than PDF.

Email print jobs with unsupported file types are deleted. Therefore, they do not appear in the print job list.

Scanning

There are a few options you can choose from the printer directly when it comes to scanning. 

When you login to the printer with your Uniflow PIN, you see options to (please pay attention to the notes for the Scan to Exchange Online, Background Checks, Incident Report options):

If you don't sign into uniFLOW and authorize Exchange & SharePoint the first time you go to use them, you will get an email with a link in it to authorize these connections.

Set uniFLOW Printer Device Settings

Set Secure Printing Input Driver

In order to use advanced printing options with the uniFLOW SmartClient/Secure Printing Input printer we need to change the printer driver and configure it to use all the options on our printers. 

To change the Print Driver either contact IT to be added to the Print Driver Deployment group or download and run the following script. You may need to Right-click the link and choose "Save Link As".
uniFLOW_Cannon_Driver 

Set the Finishing Options on the Canon driver

After changing to the new Print Driver you'll need to import the correct print settings in order to have options for hole punch, stapling, folding, and more. 

To set the Finishing Settings; Open your Settings menu and select Bluetooth & devices > Printers & scanners then:

1. Choose Secure Printing Input

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2. Select Printer properties

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3. Go to the Device Settings tab and click the Change... button

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4. On the Change Configuration Profile window:

  1. Choose Select Manually
  2. Click the Import Configuration Profile button
    • Look for the file named: Grace_Church_Printers.typ
    • The file should be located in either you Documents folder or in C:\temp
  3. Clear the box next to Retrieve Device Information
  4. Click OK

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5. Click Apply to apply the profile

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How to Update Uniflow Smart Client

How to update Uniflow SmartClient on Windows and MacOS

We don't have the ability to automate updates to the SmartClient for you. These updates are necessary to let you continue sending print jobs to our Canon Production Printers, and to pull down printing privileges that may have updated. Thankfully, it is easy to accomplish.

Re-Register the Application

You can tell Uniflow to pull down any configuration changes that IT may have pushed out. Right click on the System Tray or Menu Bar icon for the SmartClient like we did earlier, select About, and then click on Re-register.

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Printing Cardstock Paper and Finishing (Booklets)

Pre-Reqs

Open Me!

Cardstock - Intro

Cardstock is thicker paper, which requires it to be treated differently than normal computer paper. The Canon Production Printers can print on cardstock, but you will need to tell it when you are wanting to print in cardstock and which tray to print from. 

The way to tell our Canon printers when to print on Cardstock printer is relatively straightforward on the Copier touchscreen interface. Since computer paper is what's normally loaded in the paper trays, I recommend loading up the bypass (also called Multi-Purpose) tray with cardstock (this tray is usually to the side of the printer). When you load up the bypass tray, the sensor will detect this action and will forward a prompt like the one below on the Copier touchscreen: 

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By DEFAULT, the printer expects just plain paper as can be seen in the above picture. This prompt will let you tell the printer to change the type of paper from the tray you want to print from. 

You need this prompt to show up in order to tell the copier to change the paper type to print on using bypass. If this prompt doesn't show up for you, make sure that the paper is loaded into the bypass tray correctly and that the sensor is able to detect that the paper is there. It is not required to be logged into the printer to be able to bring up the prompt.

Select Paper Type on Bypass Tray - Step By Step

  1. Load in the cardstock into the Bypass Tray.
  2. A prompt should show up on the Copier TouchScreen. Hit "Change" next to Paper Type. 

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  3. Choose one of the heavy paper options in the next screen. Here I tap Heavy 7, which is the heaviest paper available, but your campus might use a different cardstock (i.e., Bath should be using Heavy 5 paper). Tap Okay to Confirm.


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  4. Then tap Okay again, verifying that Heavy is loaded in as the paper type. You have now told the printer that the Bypass Tray is loaded with Cardstock paper (or Heavy). 

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Below are some animations of examples of how you may be printing Cardstock:

Making Cardstock Copies using Bypass Tray

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Cardstock Print to Secure Print using Bypass Tray

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Direct Print (On Windows)

Remember: You need to add the Print Profile to the Secure Print Driver in order to change paper type on the Windows driver!

Note: Currently as of April 2024, while they do have most of the finishing options the macOS Uniflow Print drivers do not support selecting Cardstock as your paper type. If printing from a mac, please use the Secure Print Queue method to do cardstock printing. 

To Direct Print Cardstock instead of doing it all in Secure Print, prepare the printer bypass tray with cardstock, and then you just need to change the following print settings under the Paper Source Tab in the Print Driver window:

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Tutorials

Printing (Cardstock) Booklets

In addition to cardstock, some of our Production printers have finishing abilities like staple, holepunch, folding, saddle stich printing, etc. The most recent version of our Uniflow Secure Print Driver allows you to use most of these finishing options; however, the driver assumes that you will be printing on a printer that supports those finishing options that you select. Not all of our printers have all the finishing options, so the best way to set your options is to

This tutorial we will use the Copier to set the settings our print job for a 3 page double-sided booklet. It is a journaling pamphlet PDF that the Collective Young Adult ministry printed for their spring retreat which you can download from here and take a look at: Collective 2024 Spring Retreat.pdf

Pre-Req

Secure Print Queue Method:

This is what we recommend everyone to use. This method applies to both Windows and Mac's. Open your favorite PDF viewing tool (Adobe Acrobat [without McAfee Security], Microsoft Edge, or Google Chrome should work) and load the PDF on it. Hit the option to Print or hit the Ctrl+P hotkey. Then, select the Secure Printing Input Printer and hit Print: 

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As long as your Uniflow SmartClient is initialized and running, this prompt will come up. For this method, please select the Secure Print option, and not any of the direct print options:

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Then run over to the copier that has the finishing options you need. I'll use the Bath Office Downstairs Copier since it has Saddle Stitching (Folding and Staples). First we will be using the instructions above for loading up cardstock on the bypass tray. After that, login the copier with your PIN and then open the Secure Print app:

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Find your Print Job you submitted (it will be the same name as the file name), select it to highlight it. And then tap Options.

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The Copier screen may now look something like this:

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Ok, so let us try to investigate how the Booklet is prepared and is intended to print out. Take a look at how the booklet should come out as the final product with this handy GIF:

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If we take a look at the PDF (Collective 2024 Spring Retreat.pdf), we will see it is structured a bit differently than what we might normally be used to for a word document. The PDF is setup for 3 physical double-sided 8.5x11in pages (6 virtual pages), with each page sectioned to where the page is to be folded (creating 12 booklet pages). Also, the virtual pages are rotated landscape on top of the physical portrait pages.

We need to fold between the sections using the fold line marked in red. When we are ready to print on the other side of the physical paper for double sided printing, we need to flip on the short edge to match the rotated state of the document. (The Below image points these out on the first page):

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And then we repeat for each double sided physical page. When the physical page is fully printed double-side, it gets placed on top of the previous page. Once all pages are printed, the papers are folded and then stapled. 

So for this project, we need to change the following settings on the printer: